Technical Support Engineer

US-NY-Painted Post
NY
Painted Post
Category
Engineering - Application
Position Level
Individual Contributor

Position Overview/Summary

This position performs a key support role to the parts department and manufacturing operations for fast response parts shipments. Responsibilities include:

  • Provide design engineering for product upgrade contracts.
  • Provide engineering support on units out of warranty.
  • Work with client reliability engineers to solve operational problems.
  • Support manufacturing operations with engineering solutions to parts manufacturing deviations.
  • Development of repair/replacement standards.
  • Respond to engineering change requests and non-conforming material change requests.

Position Qualifications (Required and Preferred)

Required –

  • BSME or equivalent engineering degree.
  • Strong Client Facing Skills
  • Basic compressor thermodynamic performance knowledge
  • Geometric Dimensioning and Tolerancing knowledge
  • Basic understanding of vibration & rotor dynamic principles

 

Preferred –

  • Proficiency using Microsoft Office software, especially Excel
  • Good understanding of mechanical design
  • Rotating equipment experience and knowledge of manufacturing processes

Position Responsibilities and Duties

  • Respond to all field technical questions concerning centrifugal compressors engineering, installation, start-up, operation, maintenance and trouble shooting in a timely manner.
  • Investigate manufacturing deviations and recommend corrective action.
  • Perform routine design work requiring application of standard techniques, procedures and criteria.
  • Support repair center and service personnel in the field.
  • Develop standard performance curves and calculation procedures.
  • Provide technical sales support for product upgrade opportunities.

Dresser-Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

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