Client Services Manager

US-TX-Houston
TX
Houston
Category
Operations - Plant - Support
Position Level
Individual Contributor

Position Overview/Summary

The Client Service Manager is the first-line contact between a customer and/or sales account manager/field project manager. The position supports the customer service function by providing quotations and acting as a primary liaison for correspondence and communications with customers.

Position Qualifications (Required and Preferred)

Required:

  • Legal authorization to work in the US for any US employer.
  • Highschool diploma or equivalent
  • Experience with MS Word, Excel, Power Point, Project and Outlook.
  • Experience working in an organization with a strong commitment to Health, Safety and Environment.

Preferred:

  • A minimum of a Bachelor's degree or 5 years work experience in a client service role or similar capacity.
  • Strong capability in project management.
  • Familiarity and experience with rotating equipment (steam turbine, gas turbine, turbochargers, reciprocating compressors, valves and dry gas seals) repairs.

Position Responsibilities and Duties

  • Interpret customer maintenance and/or repair specifications to technical personnel for repair and maintenance of equipment.
  • Review contractual terms and conditions for service specifications.
  • Support shop personnel in execution of activity described in recommendations.
  • Liaison between client and shop regarding status, scope change, hold points, etc.
  • Develop specific quotations for repair work scopes with associated detailed costs.
  • Provide concise and descriptive work instructions to the shop floor.
  • Prepare and deliver project documentation and progress reports for internal and external customers.
  • Support and maintain Lean implementation projects.
  • Assist with and support the various safety projects and initiatives within the Service Center.
  • Closely monitor ongoing job-costs, with focus on cost actual versus quote/estimate.
  • Perform contract review including Terms & Conditions per policy.
  • Prepare and issue shop instructions for inspection and repair scopes referencing all appropriate repair and factory technical specifications.
  • Collaborate with technical specialists and QA manager to ensure that all jobs are completed within job specific or general quality guidelines and assurances. 

Dresser-Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Dresser-Rand is an equal opportunity employer.

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